Not the Best... - Santa Fe Station Hotel
Taxes, fees not included for deals content. Very poor service at front desk with oddly long wait of 30 min with only three people in line. About Us Help Center. October , traveled on business. It all depends on your expectations of an older hotel that charges a little higher than most that are this far from the Strip.
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Rooms are okay, but old. Bathroom is the size of a porta-potty bathroom. The TV had the 'box on the back' from Grown Up's movie. Room was very clean and cleaned well each day. Good restaurants on site. Very poor service at front desk with oddly long wait of 30 min with only three people in line.
Carpet looked extremely old. Room was small and dingy and all furniture had serious dings and damages. Property is right off interstate on north side of Vegas, a way from downtown and even further from the strip. My husband and I stayed just one night. The room was just what I expected, it was clean and the staff allowed us to check in early. We watched the football game sitting at the bar and enjoyed ourselves.
I would agree that the air quality could be a little better, but that was my only complaint. The staff was friendly. I hope to return in the future. I have stayed at this hotel before, and it was fairly good. However, this experience went way beyond bad. My wife and I checked into the hotel for a two night stay to clean out a storage unit, so we were extremely tired and sweaty when we returned the first night. When we got into the room, the bed had a broken down frame and was sagging on one side.
We slept in it, because the day was long and changing rooms was not going to work. In the morning, we asked to be moved.
We were moved, as requested, but upon arriving that night, the air conditioner in our room would not cycle properly. So, it was cooling, then heating, then cooling, then heating. The return air vent was full of dust, and there was a smell of dust and smoke in the room. Once again, moving that night was not going to happen.
So, in the morning, I mentioned it to SELENA at the check out, and she proceeded to say, "I'm sorry you didn't give us the opportunity to fix this for you. I thought general maintenance would be done on air handling systems on a recurring basis, not when a customer complained. I still have not received a reply to my complaint. As an additional note: We went to three different places in the casino to sit down for a drink our last night. We sat in the lounge areas of all three, and no one, and I mean no one came out to our table to take a drink order.
I am not going to force anyone to take my money for an overpriced drink, so we left. Since we have property in North Las Vegas, we visit regularly, and the Station Casinos boast that they love locals. They love the local's money, but not if it is too much trouble. I stayed here for 3 nights in October for business. Let me just say that the staff was pleasant and the rooms were OK. I was on a no smoking floor, however the whole floor smelled of smoke.
The air quality was horrible throughout the casino and hotel, they really need to address this issue, people with breathing problems should not stay here. The gaming floor was adequate, however there were not many table games, and I did not really notice anyone celebrating because of their gambling luck. Several different restaurants were onsite, seemed to be adequate. Additionally, our experienced event-planning and catering professionals are prepared to turn your event into an effortless, unforgettable evening.
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