How to change my computer's IP address?
Alternatively, you can use a proxy server to log on to internet. PokerStars will want proof of residency in Canada, and will expect withdrawals to go to Canadian banks etc. These are installed automatically when you visit a site. Also, you can download software from download. Send a private message to nanaconda.
Account Verification, Age Verification and Documents
How do you know you are not permitted to play on the same cash tables or single table SnGs? Do they issue some guidelines to you when the second account is created? Yes we can both play in the same MTT"s - but we don't. The only time we ever play in the same game are in private CC games - and that is not often.
It is in their rules. None of the sites have ever contacted us regarding the 2 accounts - but we have always played within the site rules.
Just send them an e-mail asking about wanting to open an account for your wife. They will usually allow it and also give you instances when you can't both play at the same time. Originally Posted by Crystal Blue. Shouldn't be allowed, but I'm sure people get around it. Even if it is your wife on the other account, it's still two people playing on a table that can tell each other what their cards are.
Even if you play honest, do you really want to play on a table where a group of friends can play against you and have possible access to additional information that you do not have? My husband I and both have accounts an a couple sites as well. I was very concerned about the rules and emailed stars a couple times, they finally told me that I dont need to worry about accidentally jumping into something my husband may be in and break the rules because it will auto block and not allow.
MTTs are okay to do. Not sure of the official policy, although i do know that if u attempt to join a sit n go single table it will simply "not allow" you to enter. A message comes up with the error message and an exp. I split my connection with the roomates, and would never attempt to collude on a tourney.. Of course i am speaking about micro limits April 30th, , 1: Originally Posted by medloHxT. April 30th, , 3: Originally Posted by luckytvguy. I think that situation need not be worried about too much.
I was told that pokersites can detect and find that kind of stuff if people do it often. April 30th, , Originally Posted by fergy In addition to that, if the intention is to rip them off, then I would like to think someone would be smarter than doing it from the same IP address.
Most people nowadays have access to aircards, as well as their home broadband connection or get a cheap dial up connection for the other computer. Or better yet, I have been in countless apartment buildings where you can pick up dozens of unsecured wireless LANS that you could connect to.
I am trying to stay within the rules and get an idea of what sets up red flags for them. A number of posts that I have read make it sound like they use any excuse they can to withhold money from you when you try to withdraw it, and no matter how careful I am that we don't end up in the same tournament or on the same table, we likely wouldn't realise it until we get into the tournament. Thanks for the advice, I think the only way to go about it is to send them an email BEFORE I set up the other account, explaining the situation and make sure I file it for future reference if they ever question it when I am withdrawing.
I am happy they do things to guard against people having more than one seat in a tournament or on a table, but the fact of the matter is, if someone wants to do that, they will find away around it. Did someone suggest that he write Full Tilt an email? May 1st, , My brother wanted to open an account on Full Tilt, so I wrote an email asking if there would be any kind of trouble if they detect a second account from the same IP Address.
This was their response: In order to allow multiple accounts to be created from the same computer or household, we will require to conduct an ID verification for the new player. Please have your brother send in his photo ID from your registered email account. Once these documents are received and verified, we will take the appropriate action.
We appreciate your cooperation regarding this matter. Fulltilt no problem, but Pokerstars wanted us to fax or email them a picture ID from us both. That was the only site that did that. May 7th, , 3: I assume thier rules are the same. Players are allowed to have only one pending withdrawal per payment method at any one time.
To cancel your previous withdrawal you will need to access the Cashier, select the 'Pending Withdrawals' button and follow the on-screen instructions. Note, you will be asked to confirm your password. If you do not wish to cancel your pending request, please select a different withdrawal method "if available" or wait until the pending request has been processed.
If you would like to cancel a pending withdrawal request, there are two ways you may do so from the Cashier: You will be presented with a list of your pending withdrawals.
Select the transaction s you wish to cancel and click on the 'Cancel Selected Withdrawals' button. Or, log in to your account, visit the Cashier and select the 'Make a Deposit' option.
You will be presented with a list of your pending withdrawals and the option to either cancel them or continue with a new purchase. Please note that if you select the 'Continue with Deposit' option, your pending withdrawals will be processed as per normal. Either way you choose to cancel your pending withdrawal, an email with details of your cancelled transaction s will be sent to your registered email address so there is no need to contact us to verify that the withdrawal request was cancelled.
Yes, this is possible, however the pending withdrawal will need to be cancelled, and you will need to resubmit a new withdrawal request after you make the required address changes.
This is a routine procedure which can take up to 72 hours. Should there be any issues with your withdrawal request as a result of said review, you will be contacted by a member of the Security team at your registered email address and advised on the next steps. There is no need to contact Security unless 72 hours have passed since your initial withdrawal request.
It depends on the payment method that has been used to process your withdrawal. For full details on processing times and waiting times please refer to our Withdrawal Policy. Transfers across different currencies can only be completed if both players sender and receiver have the same currency accounts set up within their PokerStars accounts.
Your request may require a phone or email confirmation. Please check your inbox to see whether we have sent you an email about the queried transaction and ensure you have updated telephone contact details listed in your Stars Account.
Transfer confirmations are necessary for the safety of your account and in order to ensure that there is nothing untoward with the transaction s.
For more information regarding the particular transfer you are waiting for, we suggest you contact the sender of the funds directly to enquire about the delay, as our privacy policies prevent us from providing information in this regard. Your account may need to pass an additional Security review prior to transfers being processed. In order to assist us with this review, we ask you to upload a copy of your government issued ID via the PokerStars Client, if you have not done so already, following the instructions below:.
If you have recently deposited using a method such as Instant eCheck or ELV, your deposit cannot be transferred out of your account until the clearing period of the method in question has elapsed. For Instant eCheck you should wait ten 10 days before you are eligible to transfer those funds. For ELV you should wait seven 7 days. Keep in mind that you can always transfer funds in excess of the deposited amount.
Our transfer tool should only be used to help friends or other players to fund their accounts for the sole purpose of using such funds to play on PokerStars tables. Any other use of our transfer tool is prohibited and transactions that do not meet said criteria will be rejected.
We will attempt to reverse the transaction but we cannot guarantee that this will indeed be possible. Players are ultimately responsible for ensuring that they entered the correct details of the intended recipient. If you are not able to log into your account please scan or make a digital photo of the requested documents and send these to Security.
To change the country registered in your Stars Account, we kindly ask you to upload via the software a copy of your government issued ID and a valid proof of address showing your name and address in the new country of residence.
To upload your documents please follow the instructions below:. Please note that you may personally change or update the home address registered in your Stars Account in a few easy steps:. You will be able to enter your date of birth personally from the Client only if you have never registered a date of birth before.
To update a date of birth already registered in your account, we kindly ask you to upload via the software a copy of your government issued ID following the instructions below:.
Alternatively please email us the document requested at Security including the same subject line and explanation mentioned above. Players are only allowed one account at PokerStars. Having more than one account is and will be considered as a breach of our Terms of Service. Please contact Support requesting to have your account closed and including the reason behind your decision.
It is important to note that having your account closed does not entitle you to open a new account on PokerStars. We currently offer a variety of methods to increase the security of your account. You can find more information here. You can enable security questions, which you will be required to answer when potential irregularities concerning the operation of your PokerStars account are detected.
These may also be used to reset your password. This PIN may also be required when completing certain activity within the game, such as Cashier-related transactions. When activated, you will receive an SMS text message containing a code. When potential irregularities with the operation of your PokerStars account are detected, this code will be used as secondary authentication on your account to improve account security.
RSA is two-factor authentication technology that is used to protect network resources. The authentication is based on two factors - something you know password and something you have an authenticator. Security tokens may be purchased in the Rewards Store and represent the highest form of account security when used in conjunction with your account PIN and password. Please contact Support and the player s reported will be investigated.
Appropriate action will be taken should we find that the accounts reported belong to the same player, however for privacy reasons, we will not be able to disclose any information to you about actions taken. We will never ask you for your password in an email. The only place where your password will be requested is in the software. If you have any doubt about the authenticity of an email, please forward it to Stars Support , and you will be advised if the email is genuine.
For more information on ways of retrieving your Stars ID please click here. For more information on how to change or retrieve account passwords please click here. Please contact Security quoting the error message in the title and attach the software log files to your email. To retrieve your log files, please load the software Note: This will automatically send the files to us. Emails are answered in the order that they are received; sending multiple emails will only delay reply.
We kindly request your patience and allow at least hours. Emailing another department will not result in you receiving a faster response; the new email will also be forwarded to the Security Team. Our Security Department does not receive inbound calls; please send an email with your phone number and convenient time at which you may be reached in the event phone contact is necessary.
Please log into your account and make a deposit via the Cashier using any of the available deposit options. If you are experiencing any problems with repaying the balance owed, then please contact Support for assistance. We will often change the deposit options available to you based on your account standing. If a deposit method is no longer listed in your Cashier screen, this means that it is not available to you at this time. You can also check your bank statement as the funds owed would not have been debited from your bank account.
If you establish that the funds claimed have been debited from your account then please contact the support for assistance, ensuring you also provide a scanned copy of your bank statement.
If we have received a number of returns on your account we will often give the total accumulative value of your returns. If you have a positive balance at the time we receive a return, we will deduct the returned amount from your current account balance.
You would then be liable to repay the difference. We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience. Our support team has assembled a list of questions that players often ask them, along with all the answers. PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more. You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.
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